Refund & exchanges

Return Policy



We want you to be happy with your purchase from Galaxy Bags. If you are not satisfied with your purchase for any reason, you may return it for a refund or exchange within 14 days of the date of delivery.

To return an item, please contact our customer service at or +92-317-7778009. We will provide you with a return authorization number and instructions on how to return your item.

All returns must be shipped to the following address:

Galaxy Bags, Iqbal Rd, Committee Chowk, Rawalpindi, Pakistan

The shipping cost of the return will be borne by the customer.

Refunds will be made via bank transfer and will only be for the product value, not for any shipping charges incurred.

In the event of a product being exchanged, the exchanged order will also incur delivery charges of Rs.300.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact our customer service immediately. We will be happy to replace the item or issue a refund.

Thank you for shopping with Galaxy Bags!